Hi Theodorus,
I can reproduce the issue you are having.
If you would add
$IMAP->{go_slow} =1;
to line 96 of Kernel/Modules/AgentWebMail.pm the issue would go away,
but in turn this would make the webmail client a bit slower.
[Ref: http://cpanratings.perl.org/dist/Mail-IMAPTalk]
A more fundamental question is: why would you want you want to use the
OTRS webmail package? To be honest, the client is pretty spartan
(although 'basic' might be a nicer word) and it could not compete
against all the GUI goodness of Gmail. In your case, you want to use
it as client for Gmail; I really would not see the benefit of that.
In some cases, when you have a local IMAP server at your company, and
you don't have a webmail solution available, I can see the reason to
use OTRS's webmail of course.
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Germany
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS
at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQf
2009/11/24 <[email protected]>:
> Hi to all,
>
> I've been successfully using OTRS for about a month, and I recently
> installed the WebMail addon. All the available options are checked and
> properly configured (fingers crossed), but NO messages are displayed,
> although the total mail count is correct and I'm also able to send outgoing
> messages without problem (see also the attached screenshot). FYI, when
> searching emails, again the number returned is correct, but no mail is
> displayed.
>
> I'm using imaps and I've tried two different imap servers (one of them is
> imap.google.com) and I still encounter the same problem.
>
> Do you have any idea what may be wrong?
>
> Thanks in advance,
> Theodoros
>
>
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