Hi,
could somebody please give me a hint how the agents should set the SLA
field when creating tickets ?
I would have expected that the SLA is automatically set based on the
choosen customer and the choosen service. How do the agents know what
service level a customer has bought for his service ?
Any help would be much appreciated.
Thanks in advance.
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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