Hi All, Can anyone react on the last question from Stein. I'm also quite new in OTRS and setting up the system.
I have a customer with 300 persons per location. All 300 can call and open a ticket at our company. I just want to create a ticket and connect it to a customer (READ COMPANY) and is the user exists in our DB dan select the customer who is call me and otherwise just write a telephone number and name in the customer field. without creating a customer for the person. I don't want to have all 300 employees of my customer in my database and just want to connect the tickets to a company and report to the company which requests we received in X period.... Anyone how this can be done? Thanks! Best, Dave On 1 dec 2009, at 20:06, Stein Erik Berget wrote: > On Tue, 01 Dec 2009 19:38:00 +0100, Leonardo Certuche > <[email protected]> wrote: > >> Hi, > > Thank you for your answer! > >> Customers Users and Customer Company are related in the following way: >> >> When you create a Customer User, there is a field called CustomerID. >> There >> you must write a name of the company where he belongs. When you create a >> Customer Company, there is a field also called CustomerID, if you write >> there the same name you wrote when creating the Customer User, then that >> Customer User will be associated with the Customer Company created. > > So basically there is no difference in this feature than it was in the > 2.0.4 release. A bit disappointing, but I guess that's life :-) I was > hoping on a easier way, some sort of '[ Customer <-> Company ]' menu point. > > But is there really a advantage of doing the 'Company' thingy? I would > also expect to be able to set 'services' and 'SLA' on a 'Company' and not > on a 'Customer'. I also find 'Customer' a bit confusing. As I deal with > Customers as a Company, and their employees. In our setup we have between > 1 and 20 'Customers' for each 'Company', and I would like to mange them as > a group namely 'Company'. > > What do the rest of the community do for a set-up like this? > > -- > Stein Erik > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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