Hi, Christopher. Have you looked at Notifications(Events)? They could help to solve the problem.
Cheers, Ilya -----Original Message----- From: "Christopher Ross" <[email protected]> To: <[email protected]> Date: Thu, 10 Dec 2009 10:34:57 -0500 Subject: [otrs] Autofill Cc > We started using the OTRS system about 6 months ago and it works really > well for us. However, whenever I close a ticket, it is a huge pain in > the neck that I have to type in the full email addresses of any other > people who would need an update on the ticket. Is there any way (either > through the UI or editing the config files) to automatically put those > email addresses in for me? > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
