Hi Chris, I'm afraid it's not that odd at all, it's a know error in 2.4.5 (luckily with a known solution too...)
see http://bugs.otrs.org/show_bug.cgi?id=4433 Just replace Kernel/Modules/AgentTicketCompose.pm with the new revision: 1.81.2.3 http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3&view=co ((enjoy)) - Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! bit.ly/7uyQfY On Sat, Dec 12, 2009 at 11:23 AM, Torsten Thau <[email protected]>wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Hi Chris, > > Chris Johnson schrieb: > > Greetings, > > > > I have an odd thing happening... I have tickets coming into my queue just > fine via email, but when someone goes to respond to the ticket for the first > time, the Next Action State is set to "closed successful". Now, if I go and > change it to "open" then it stays open for all subsequent updates until I > specifically choose to set the next ticket state to closed, or click the > close button. I'd like to NOT have the first update in the ticket be > automatically sent to Next ticket state of Closed. What is the most likely > cause and solution? > > > > sounds odd. Though a view questions before - doy you respond by phone or > by email-template. > > => if you mean responding via phone, please check SysConfig > "Ticket::Frontend::AgentTicketPhoneOutbound###State". > > => if you mean responding via email/answer template please check > SysConfig "Ticket::Frontend::AgentTicketCompose###StateDefault". > > In both configurations should be state values which are valid and not > prevented by an ACL. > > > regards, T. > > - -- > Torsten Thau, Dipl. Inform. > c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz > phone: +49 371 5347 623 > cell: +49 176 66 680 680 > personal pgp-key: 0x93E0A174 > fax: +49 371 5347 625 > http://www.cape-it.de > -----BEGIN PGP SIGNATURE----- > Version: GnuPG v1.4.9 (GNU/Linux) > > iEYEARECAAYFAksjbyYACgkQvXo8m5PgoXSkiACfbQiNcHc7uano3wnfQwvnCzz5 > GLMAoIRf7yEJLGwU7nj30uXKeoQTs3ar > =F9FS > -----END PGP SIGNATURE----- > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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