Norbert Bede schrieb:
Could somebody tell me, how can I activate decision for customer user ?
Hello Norbert,
if the action AgentTicketDecision is missing in your agent interface
then please tell us some details about your installation.
If you mean, that you would like this action to be available in the
customer interface then the answer is that this is AFAIK not
implemented. For example there exists no CustomerTicketDecision.dtl and
no Customer::Agent::Ticket::ViewDecision.
Regards
Alexander
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