Ello!
Question,
When a customer makes a new ticket using e-mail, I (agent) get an e-mail that a
new ticket has entered one of my queues (setting in preferences). I would like
to be able to directly e-mail the customer back, so the best option would be if
the ticketcustomer's e-mail address would be added in CC in the notification
e-mail. So I would reply to my ticket system (making a new note) and my
customer gets the important info.
Anyone has any clue how to set this? have been looking in sysconfig but can't
anything about this.
Thanks in advance.
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