Thank you Alexander,
Could it be related to a ("high") number of item in configuration ? I mean:
users: 83
queue: 256
groups: 70
customer_user:107
(valid and invalid)
If the tool try to compose an update with so many item could pass a kinda
buffer so it does nothing (just a fantasy guess)?
On Mon, Dec 14, 2009 at 2:39 PM, Alexander Halle <[email protected]>wrote:
> Marco Vannini wrote :
>
> I don't know if you have encountered a similar problem but, when I add an
>> account (it could be customer or agent) and then I try to assign groups and
>> at the end and I press submit it does nothing at all, in fact if I reopen
>> the account it does not has the group previuosly selected associated.
>>
> [...]
>
> Hello Marco,
>
> I couldn't reproduce this with my OTRS 2.4.4 on OpenSuse 11.1 :(
>
> I add an agent and then I can select groups. When I submit and check my
> work the agent exists and is in the selected groups.
>
> Regards
>
> Alexander
>
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