Can anyone provide me with info on how to setup otrs to work with Microsoft exchange using pop3 I setup the pop3 on the exchange side but when trying to send email I get this error message any help would be great
Error: Can't connect to [email protected]: Invalid argument! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Dec 14 12:28:00 2009 Message: Can't connect to [email protected]: Invalid argument! Traceback (3144): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 92 Module: Kernel::System::Email::Send (v1.64) Line: 683 Module: Kernel::System::Ticket::Article::ArticleSend (v1.228) Line: 2010 Module: Kernel::Modules::AgentTicketEmail::Run (v1.96) Line: 812 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43) Line: 819 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Program_20Files_OTRS_OTRS_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 51 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 Michael D Mitchell Sixth Avenue Electronics Help Desk / Tech 973-924-8669 Office -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Monday, December 14, 2009 4:31 PM To: [email protected] Subject: otrs Digest, Vol 15, Issue 57 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Re: [OTRS] Fwd: .SetPermissions.pl fails (Dave Lageweg) 2. Re: Fwd: ./SetPermissions.pl fails (Dave Lageweg) 3. locked ticket questions (Krasznay L?szl?) 4. Re: External DB (Oracle) issue (Gazizov Andrey) 5. Re: Ticket From to CC in notification e-mail. (Michiel Beijen) 6. Re: Lock tickets after bulk action (Michiel Beijen) 7. Modification of User Agent Data (users table) (Scott Carter) ---------------------------------------------------------------------- Message: 1 Date: Mon, 14 Dec 2009 16:25:02 +0100 From: Dave Lageweg <[email protected]> Subject: Re: [otrs] [OTRS] Fwd: .SetPermissions.pl fails To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset=ISO-8859-1 Hi julian, Did you already try the chown command? Probably because it's in a users personal directory the group www-data can access /home/otrs. you give rights on a higher level. Try: chown otrs:www-data -R /home/otrs/ Hope it works! Best, Dave On 14 dec 2009, at 16:09, Julian Junge wrote: Dear community, I have a sever problem with my otrs installation, due to a reconfiguration of a server I had to move my otrs home dir from /opt/otrs to /home/otrs/www/otrs. The apache config is correct, as I get an OTRS error message once I call it up. Error: Can't create /home/otrs/www/otrs/var/article/check_permissions_24358: Permission denied Try: $OTRS_HOME/bin/SetPermissions.pl !!! The problem is that executing ./SetPermissions.pl /home/otrs/www/otrs otrs www-data www-data www-data only sets the Owner to OTRS all the rest stays NoGroup whereby I want it to be www-data. Thank You very much for your assitance!!! -- Julian --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ ------------------------------ Message: 2 Date: Mon, 14 Dec 2009 16:21:40 +0100 From: Dave Lageweg <[email protected]> Subject: Re: [otrs] Fwd: ./SetPermissions.pl fails To: User questions and discussions about OTRS. <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="us-ascii" Hi julian, Did you already try the chown command? Probably because it's in a user directely the group www-data can access /home/otrs. you give rights on a higher level. Try: chown otrs:www-data -R /home/otrs/ Hope it works! Best, Dave On 14 dec 2009, at 16:09, Julian Junge wrote: > > Dear community, > > I have a sever problem with my otrs installation, due to a reconfiguration of > a server I had to move my otrs home dir from /opt/otrs to > /home/otrs/www/otrs. The apache config is correct, as I get an OTRS error > message once I call it up. > > Error: Can't create /home/otrs/www/otrs/var/article/check_permissions_24358: > Permission denied > > Try: $OTRS_HOME/bin/SetPermissions.pl !!! > > > The problem is that executing ./SetPermissions.pl /home/otrs/www/otrs otrs > www-data www-data www-data only sets the Owner to OTRS all the rest stays > NoGroup whereby I want it to be www-data. > > Thank You very much for your assitance!!! > > > -- > Julian > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091214/b02fa3d0/attachment-0001.html> ------------------------------ Message: 3 Date: Mon, 14 Dec 2009 17:06:31 +0100 From: Krasznay L?szl? <[email protected]> Subject: [otrs] locked ticket questions To: <[email protected]> Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAIF3KZEJgbVHtYTtw3ESLF+CgQAAEAAAAA/[email protected]> Content-Type: text/plain; charset="iso-8859-2" Hello! How can i get OTRS to view me ont he nav bar not the new locked tickets but the total number of my locked tickets? Example: I created a ticket and locked it. It appears in locked tickets, but ont he navbari i have Locked Tickets (0). Thasnk for the help! Laszlo -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091214/208b30fe/attachment-0001.html> ------------------------------ Message: 4 Date: Mon, 14 Dec 2009 19:46:23 +0300 From: Gazizov Andrey <[email protected]> Subject: Re: [otrs] External DB (Oracle) issue To: "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=KOI8-R; format=flowed Hi all. I solved this problem, maybe it will help other peoples who will be faced with same situation. In Config.pm I inserted the following line: $ENV{ORACLE_HOME} = '/usr/local/oracle8-client/'; $ENV{LD_LIBRARY_PATH} = "/usr/local/oracle8-client/lib"; $ENV{NLS_LANG} = "RUSSIAN_CIS.UTF8"; ^^^^^^^^^^^^^^^^^^^^^^^^^^^ After that OTRS began to display Russian-speaking names of clients in a normal kind. All is great :-) I'm happy :-) Gazizov Andrey ?????: > Hi all. > > I trying to integrate OTRS (2.4.1) with Oracle but it's not working for > me :-) maybe someone faced with similar problem and could it solve. If > it so it will be great if you can help me or simple share experience how > you overcome this difficulty. Part of Config.pm follows the text. Notice > that in my oracle DB I use other fields and therefore I change config in > accordings with it. When I try to find customer via customer ID nothing > happens :-) In OTRS log all looks fine and I don't found any errors in it. > > > $ENV{ORACLE_HOME} = '/usr/local/oracle8-client/'; > $ENV{LD_LIBRARY_PATH} = "/usr/local/oracle8-client/lib"; > # CustomerUser > # (customer user database backend and settings) > $Self->{CustomerUser} = { > Name => 'Datenbank Quelle', > Module => 'Kernel::System::CustomerUser::DB', > Params => { > # if you want to use an external database, add the > # required settings > DSN => 'DBI:Oracle:sid=SID;host=A.B.C.D;port=1521;', > User => '****', > Password => '*****', > Table => 'TABLE', > }, > # customer uniq id > CustomerKey => 'a.customer_id', > # customer # > CustomerID => 'a.customer_id', > CustomerUserListFields => ['a.fio_full_cli', 'a.email', 'a.phone'], > CustomerUserSearchFields => ['a.customer_id'], > CustomerUserSearchPrefix => '', > CustomerUserSearchSuffix => '*', > CustomerUserSearchListLimit => 250, > CustomerUserPostMasterSearchFields => ['a.email'], > CustomerUserEmailUniqCheck => 1, > Map => [ > # note: Login, Email and CustomerID needed! > # var, frontend, storage, shown (1=always,2=lite), required, > storage-type, http-link, readonly, http-link-target > [ 'UserFirstname', 'Firstname', 'a.fio_full_cli', 1, 1, > 'var', '', 0 ], > [ 'UserLastname', 'Lastname', 'a.inter_name_cli', 1, 1, > 'var', '', 0 ], > [ 'UserEmail', 'Email', 'a.mail', 1, 1, > 'var', '', 0 ], > [ 'UserCustomerID', 'CustomerID', 'a.customer_id', 0, 1, > 'var', '', 0 ], > ], > > }; > > -- Best regards, Andrey Gazizov ReTN ------------------------------ Message: 5 Date: Mon, 14 Dec 2009 21:24:00 +0100 From: Michiel Beijen <[email protected]> Subject: Re: [otrs] Ticket From to CC in notification e-mail. To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=UTF-8 Hi Gerrit, This is asked more often. Basically, you should really just use the web interface of OTRS. Also take a look at this thread: http://lists.otrs.org/pipermail/otrs/2009-March/025889.html and my answer: http://lists.otrs.org/pipermail/otrs/2009-March/025891.html ((enjoy)) Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:? http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Mon, Dec 14, 2009 at 1:16 PM, Gerrit Tamboer <[email protected]> wrote: > > Ello! > > Question, > When a customer makes a new ticket using e-mail, I (agent) get an e-mail that > a new ticket has entered one of my queues (setting in preferences). I would > like to be able to directly e-mail the customer back, so the best option > would be if the ticketcustomer's e-mail address would be added in CC in the > notification e-mail. So I would reply to my ticket system (making a new note) > and my customer gets the important info. > > Anyone has any clue how to set this? have been looking in sysconfig but can't > anything about this. > > Thanks in advance. > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ ------------------------------ Message: 6 Date: Mon, 14 Dec 2009 21:54:03 +0100 From: Michiel Beijen <[email protected]> Subject: Re: [otrs] Lock tickets after bulk action To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=UTF-8 Hi David, Well, if I do a bulk update on tickets, it would not lock them, but it WOULD change the owner to me. This is because OTRS actually expects that you are to be the owner of tickets before you go about and change them... What do you actually do with the bulk action to lock them? Can you describe the steps? What would be your expected behavior for the bulk action? ((enjoy)) Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:? http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: Andr? Mindermann (CEO), Martin Edenhofer CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/7uyQfY On Mon, Dec 14, 2009 at 12:17 PM, David Holder <[email protected]> wrote: > Hi Everyone, > > I've noticed that when I select multiple tickets for a bulk action, they're > automatically locked after doing so; I would like to remove this feature. > > I've done a search through the mailing list + google and through the > sysconfig but can't find anything obvious. Does anyone know how to do this? > > Thanks, > > David > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > ------------------------------ Message: 7 Date: Mon, 14 Dec 2009 16:30:00 -0500 From: "Scott Carter" <[email protected]> Subject: [otrs] Modification of User Agent Data (users table) To: <[email protected]> Message-ID: <5f47429283bd2a4c8ff1106e3f27f4730d562...@mse2be2.mse2.exchange.ms> Content-Type: text/plain; charset="us-ascii" I would like to add phone number as one of the fields on a user agent create. I was able to change the customer user information successfully by copying the customer user map from the default.pm into the Config.pm (and adding the column in the database). After an exhaustive search I still have not been able to figure out how to modify the data that is stored in the users table (not customer users). I have modified the html and the fields show up when I create a new user agent, but I haven't been able to figure out how to get it to save it to the users table in the otrs database. I tried modifying the same user map in the Config.pm but this just creates these attributes for customers which I am not looking for. Does anyone have any ideas? I could really use the help here. Scott -------------- next part -------------- An HTML attachment was scrubbed... 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