Heather Bissell wrote :
The section are missing in view, add and edit mode for both agents
and customers. I have attached screen prints.
It is like the system doesn't know that these sections, which are
defined as public should be displayed. Changing them to internal
allows the agents to see the section, but then the customer will
defiantly not seem them which doesn't help.
Hello Heather,
I regret, I don't know how to solve this.
Since the state "internal" shows everything but the state "external" not
you could test the state "public" to get more information for fault
isolation.
Common advices may also help like checking the log or posting your
SysConfig "FAQ -> Core::Item".
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
