Hi, Philippe. Yes, it's possible. Go to the Admin area and edit this section Ticket -> Frontend::Agent::Ticket::ViewClose as you prefer. For example, I set everything so that only next state (closed) is shown in this window.
Cheers, Ilya -----Original Message----- From: "Martignier, Philippe" <[email protected]> To: "'[email protected]'" <[email protected]> Date: Wed, 23 Dec 2009 14:31:12 +0100 Subject: [otrs] Closing a ticket : text is mandatory > Hi there, > > When you close a ticket, you have to fill in the text field, it is mandatory. > Is it possible to remove that control ? > > I didn't find anything in the sysconfig ... maybe I miss it ! > > Many thanks for any response :) > > > Philippe Martignier > > Communications Division > > Customer Service Section > > Email : [email protected]<mailto:[email protected]> > > Phone : 00 41 022 338 72 36 > > Building : GB II > > Office : 0,3 > > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
