-- msg. originale --
Oggetto: otrs Digest, Vol 15, Issue 115
Da: "[email protected]" <[email protected]>
Data: 29/12/2009 08:17
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Today's Topics:
1. Ticket on hold (Otrs User)
2. Re: how to install io::sockket::SSL (Mauricio Tavares)
3. Mass Import Customers (Prince Chavez)
4. OTRS Reports (Prince Chavez)
5. Re: Mass Import Customers (Maurice James)
6. Add two fields in Reply Screen (Amit Sharma)
7. Unable to send email to external mail IDs (Mohamed Zakaria)
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Message: 1
Date: Mon, 28 Dec 2009 21:00:50 +0530
From: Otrs User <[email protected]>
Subject: [otrs] Ticket on hold
To: [email protected]
Message-ID:
<[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Hi
Can anybody Please telll how to define a Ticket State "Hold" and time for
which the ticket state is Hold , should not be calculated for Average
resolution time.
Regards
Rupa
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Message: 2
Date: Mon, 28 Dec 2009 11:21:53 -0500
From: Mauricio Tavares <[email protected]>
Subject: Re: [otrs] how to install io::sockket::SSL
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID:
<[email protected]>
Content-Type: text/plain; charset=windows-1252
On Mon, Dec 28, 2009 at 9:35 AM, Michael Mitchell <[email protected]> wrote:
> I ran a check modules and it?s telling me that io::socket::ssl its not
> installed for pop3 ssl connection how do I fix? I went to cpan.org website
> found the module but it looks like a zip file once I get the file how do I
> make it work? Do I install it in cpan? any help would be great sort of new
> to this.
>
Did you try to install it from within cpan (as in run cpan and
then doing "install io::socket::ssl")? Also, which OS/Distro are you
using? Some of them made many cpan modules as packaged you can install
using, say, yum or apt-get.
>
>
> Michael D Mitchell
>
> Sixth Avenue Electronics
>
> Help Desk / Tech
>
> 973-924-8669 Office
>
>
>
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Message: 3
Date: Tue, 29 Dec 2009 04:04:24 +0800
From: Prince Chavez <[email protected]>
Subject: [otrs] Mass Import Customers
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
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Message: 4
Date: Tue, 29 Dec 2009 07:16:28 +0800
From: Prince Chavez <[email protected]>
Subject: [otrs] OTRS Reports
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
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Message: 5
Date: Mon, 28 Dec 2009 22:37:29 -0500
From: "Maurice James" <[email protected]>
Subject: Re: [otrs] Mass Import Customers
To: "'User questions and discussions about OTRS.'" <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset="us-ascii"
Im not sure why this hasn't been built into the GUI by now
From: [email protected] [mailto:[email protected]] On Behalf Of
Prince Chavez
Sent: Monday, December 28, 2009 3:04 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Mass Import Customers
Hi,
I was wondering, is there was a way to import a csv (containing
username,firstname,lastname, customerid, and email) to otrs's customer
database? And if it was possible to associate other data (add fields if you
will) to the customers?
--
Prince Chavez
Customer Relations Manager
TonerBoss.com
714-482-0377 x 6524
_____
This message is intended solely for the use of the original addressee(s) and
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unauthorized dissemination of this communication is strictly prohibited. If
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Message: 6
Date: Mon, 28 Dec 2009 21:22:54 -0800 (PST)
From: Amit Sharma <[email protected]>
Subject: [otrs] Add two fields in Reply Screen
To: OTRS Forum <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset=utf-8
Hi,
Please help me add 2 more fields like
1. Manhours
2. Shift
in the ticket reply screen (screen where agent replies to a ticket).
I am aware that we can use FreeText for that. But how?
regards,
amit
The INTERNET now has a personality. YOURS! See your Yahoo! Homepage.
http://in.yahoo.com/
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Message: 7
Date: Tue, 29 Dec 2009 15:15:06 +0800
From: Mohamed Zakaria <[email protected]>
Subject: [otrs] Unable to send email to external mail IDs
To: User questions and discussions about OTRS. <[email protected]>
Message-ID:
<bf89c188e5d98d4cbab3f507ac084193332be7a...@msi-svr31.msiships.com>
Content-Type: text/plain; charset="us-ascii"
Hi,
I am not able to send email in the OTRS system to external people. When I send
to internal staff it's ok.
Here is the error. Anyone has any ideas?
ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: linux Time: Tue Dec 29 15:07:09 2009
Message: Can't send to '[email protected]': 5505.7.1 Unable to relay
! Enable Net::SMTP debug for more info!
Traceback (2239):
Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 131
Module: Kernel::System::Email::Send (v1.64) Line: 683
Module: Kernel::System::Ticket::Article::ArticleSend (v1.232) Line: 2024
Module: Kernel::Modules::AgentTicketCompose::Run (v1.81.2.1) Line: 416
Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 819
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.88) Line: 48
Regards,
Zak
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