Hi, The second problem is resolved as I am doing a silly mistake not using <OTRS_TICKET_TicketNumber> in the auto reply.
Regards Sourabh Sarwate**** On Tue, Dec 29, 2009 at 6:02 PM, Sourabh Sarwate <[email protected]>wrote: > Hi All, > > I am facing a 2 problems on our OTRS system. > > 1) When I am changing the configuration for Customer with multiple IDs in > Config.pm I am not able to search the Customer User Management.While the > functionality for Customer with multiple Ids is working fine. > > 2) I am not able to get the Ticket Number in Auto-reply text. I am using > following content for the auto reply and using <OTRS_TICKET_*> for getting > the ticket > > *Dear <OTRS_CUSTOMER_REALNAME>, > > Thank you for contacting us. Your issue regarding > <OTRS_CUSTOMER_SUBJECT[20]> has been registered and will be processed > shortly. We have assigned a ticket <OTRS_TICKET_*> for this issue. Please > include this ticket no. in all your further communications with us related > to this issue. Would request you not to change the subject line while > replying by e-mail. You will also receive a detailed update of resolution > progress upon this ticket with in next 4hrs.* > > I am using windows 2003 server Enterprise Edition. > > -- > Regards, > Sourabh Sarwate > > >
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