Thanks I will try that, I didn't knew that facility ! Should be in the manual :)
Many thanks! Philippe -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: mercredi, 30. décembre 2009 13:00 To: [email protected] Subject: otrs Digest, Vol 15, Issue 119 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. 2.4.5 : bug : postmaster filter does not work with sub queues (Martignier, Philippe) 2. Re: 2.4.5 : bug : postmaster filter does not work with sub queues (Martin Edenhofer) 3. Re: 2.4.5 : bug : postmaster filter does not work with sub queues (Nils Leideck - ITSM) ---------------------------------------------------------------------- Message: 1 Date: Wed, 30 Dec 2009 11:01:39 +0100 From: "Martignier, Philippe" <[email protected]> Subject: [otrs] 2.4.5 : bug : postmaster filter does not work with sub queues To: "'[email protected]'" <[email protected]> Message-ID: <6f31dc7ebc4465428db5706f309dbb13064f5dc...@iccv101c.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi there, Everything is in the subject ... should you need to do filter that redirect tickets to certain queue is only possible with a queue of level 1 (meaning a "normal queue"). If you try to use a sub-queue (level 2 for example), it does not work. Annoying bug ... Thanks Philippe Martignier Communications Division Customer Service Section Email : [email protected]<mailto:[email protected]> Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091230/ae03d0be/attachment-0001.html> ------------------------------ Message: 2 Date: Wed, 30 Dec 2009 11:18:11 +0100 From: Martin Edenhofer <[email protected]> Subject: Re: [otrs] 2.4.5 : bug : postmaster filter does not work with sub queues To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=windows-1252 Hi Philippe, to define sub-queues just use "QueueLevel1::QueueLevel2" and it will work! ;) In your case "normal queue::level 2". -Martin On 30.12.2009, at 11:01, Martignier, Philippe wrote: > Hi there, > > Everything is in the subject ? should you need to do filter that redirect > tickets to certain queue is only possible with a queue of level 1 (meaning a > ?normal queue?). If you try to use a sub-queue (level 2 for example), it does > not work. > > Annoying bug ? > > Thanks > > Philippe Martignier > Communications Division > Customer Service Section > Email : [email protected] > Phone : 00 41 022 338 72 36 > Building : GB II > Office : 0,3 > > > World Intellectual Property Organization Disclaimer: > > This electronic message may contain privileged, confidential and > copyright protected information. If you have received this e-mail > by mistake, please immediately notify the sender and delete this > e-mail and all its attachments. Please ensure all e-mail attachments > are scanned for viruses prior to opening or using. ------------------------------ Message: 3 Date: Wed, 30 Dec 2009 12:39:35 +0100 From: Nils Leideck - ITSM <[email protected]> Subject: Re: [otrs] 2.4.5 : bug : postmaster filter does not work with sub queues To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="windows-1252" Hi, On 30.12.2009, at 11:01, Martignier, Philippe wrote: > Everything is in the subject ? should you need to do filter that redirect > tickets to certain queue is only possible with a queue of level 1 (meaning a > ?normal queue?). If you try to use a sub-queue (level 2 for example), it does > not work. could you send your configuration please? I tried that with OTRS 2.4.5 and OTRS::ITSM 1.3.2, both worked fine as expected. My configuration: Match => From : @ (counts for all incoming emails) Set => X-OTRS-Queue : Servicedesk::TEST Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010! -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20091230/27c30f24/attachment-0001.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! 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