Hello OTRS list, I wish the best for you all in this new year :)
I have the following question regarding escalation times on OTRS::ITSM: When a new ticket is created, corresponding values for escalation_response_time, escalation_update_time, and escalation_solution_time are stored in the ticket table. Once the ticket goes to a closed status, these three values become zero. I would like to keep these values after the ticket is closed so we can include them in our reports. Is it possible? Thanks million, Leonardo Certuche
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
