Solution:
in $OTRSROOT/Kernel/Output/HTML/Standard/AgentFAQ.dtl
Disable this block of code:
---
if (parent.opener.document.compose.Subject.value == '') {
parent.opener.document.compose.Subject.value =
document.spelling.Title.value;
}
else {
parent.opener.document.compose.Subject.value += ' - ' +
document.spelling.Title.value;
}
---
=> lines 227 - 232
Stefan
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