Hi Arpit, did you try to set a "SendmailNotificationEnvelopeFrom"?
SysConfig -> Group "Framework" -> Subgroup "Core::Sendmail" -> Just enter an valid envelope from email address for outgoing notifications. -Martin On 06.01.2010, at 14:05, Arpit2 G wrote: > > Hello Everyone, > I am using otrs 2.4.5 with ITSM 1.3.2 on windows 2008 server. I am facing > one issue: when a user creates a ticket, auto reply is working fine but > Agent notifications are not working. In preferences they are set to yes. > Please see the log below and guide me what am i missing here. > > > [Wed Jan 6 11:00:09 2010][Notice][Kernel::System::Ticket::TicketCreate] > New Ticket [2010010610000084/Hi Demo Ticket] created (TicketID=58,Queue=1st > Level::XXX,Priority=2-Normal,State=new) > [Wed Jan 6 11:00:10 > 2010][Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to > 'XXXX <[email protected]>' from 'OTRS System <[email protected]>'. HistoryType => > SendAutoReply, Subject => [Ticket#2010010610000084] RE: Hi Demo Ticket; > [Wed Jan 6 11:00:10 > 2010][Notice][Kernel::System::Ticket::Article::SendAutoResponse] Sent auto > response (SendAutoReply) for Ticket [2010010610000084] (TicketID=58, > ArticleID=112) to 'XXXX <[email protected]>'. > [Wed Jan 6 11:00:10 2010][Error][Kernel::System::Email::SMTP::Send][149] > Can't send message: 454Start mail input; end with <CRLF>.<CRLF> > 5.7.3 Client does not have permission to Send As this sender. > ! Enable Net::SMTP debug for more info! > [Wed Jan 6 11:00:10 > 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent > agent 'NewTicket' notification to 'XXXX <[email protected]>'. > [Wed Jan 6 11:00:11 2010][Error][Kernel::System::Email::SMTP::Send][149] > Can't send message: 454Start mail input; end with <CRLF>.<CRLF> > 5.7.3 Client does not have permission to Send As this sender. > ! Enable Net::SMTP debug for more info! > [Wed Jan 6 11:00:11 > 2010][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent > agent 'NewTicket' notification to 'XXXX <[email protected]>'. > [Wed Jan 6 11:00:12 > 2010][Notice][Kernel::System::MailAccount::POP3::Fetch] POP3: Fetched 1 > email(s) from otrs1/XXXXXXX. > > Regards > Arpit Gupta > > =====-----=====-----===== > Notice: The information contained in this e-mail > message and/or attachments to it may contain > confidential or privileged information. If you are > not the intended recipient, any dissemination, use, > review, distribution, printing or copying of the > information contained in this e-mail message > and/or attachments to it are strictly prohibited. If > you have received this communication in error, > please notify us by reply e-mail or telephone and > immediately and permanently delete the message > and any attachments. Thank you
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