Hi Laszlo, I guess you are looking for something like in
SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote: > Hi all! > > I found the way to limit the customer to only one queue. The problem is the > customer still have to chose from queue list. Is it possible to remove the > whole option and put all tickets from web interface to the RAW queue? > > Thanks! > Laszlo > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/
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