D, Why not use the pending reminder state fixing a date for the remind period ? otherwise you can create new states like "on hold" or "working by other/3rd party"
MV On Wed, Jan 6, 2010 at 6:43 PM, Dominic Burns <[email protected]> wrote: > We use the ticket system to also track bugs we are waiting on fixes for. I > would like to close a ticket and have in reopen say in a month or so. > > D. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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