Hi Yes Its working. I upgraded the file AgentTicketCompose.pm to version 1.81.2.3 and restarted the apache, and its working for me.
Regards Sourabh Sarwate On Wed, Jan 6, 2010 at 6:29 PM, Martin Edenhofer <[email protected]> wrote: > Hi Mike, > > On 06.01.2010, at 08:01, Mike Morris wrote: > > I've just realized that my OTRS system is defaulting to "closed successful" > whenever an Agent replies with a Response Template, including the default > "Empty Answer" one. > > After much troubleshooting I found the problem, and searched Bug DB... > found it has been reported multiple times. > > Bug 4433 reports being the fix, by modifying > "Kernel/Modules/AgentTicketCompose.pm" to new rev 1.81.2.3. > > However, when clicking the provided link to view 1.81.2.3 of > AgentTicketCompose.pm, the faulty code is still present. (An if/else > structure that causes the passed StateID to always be the next state, as > opposed to the state defined in DefaultState parameter.) > > I am not a registered user and am not sure that 1.81.2.3 is actually the > latest version, but I want to make sure the fix is in 2.4.6. The bug > description claims 1.81.2.3 contains the fix - it doesn't look like it does. > (The suggested fix works on my system.) > > Is this a cvs commit error, or do I misunderstand? > > > AgentTicketCompose.pm,v 1.81.2.3 is the latest version and should fix it. > And I'm sure that normally it is fixing it. > > Did you try to restart your webserver (just to be sure that the file got > reloaded). And in case is it changed on the same machine where you have > tested it? > > Greetings, > > -Martin > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
