Precision my message got truncated with some ? ? = e with an accent ?? = two characters (one A with a little wave on it followed by the c for copyright)
No I smoked nothing this morning! -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: jeudi, 7. janvier 2010 10:10 To: [email protected] Subject: otrs Digest, Vol 16, Issue 26 Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. 2.4.5. : LDAP connection and ? becomes ?? (Martignier, Philippe) 2. OTRS add new notification (Thantzin Bo) 3. 2.4.5 : html not properly pasted (Martignier, Philippe) 4. Re: OTRS add new notification (Marco Vannini) 5. Re: Bug #4433 remains unfixed, despite status = Resolved? (Sourabh Sarwate) ---------------------------------------------------------------------- Message: 1 Date: Thu, 7 Jan 2010 09:12:42 +0100 From: "Martignier, Philippe" <[email protected]> Subject: [otrs] 2.4.5. : LDAP connection and ? becomes ?? To: "'[email protected]'" <[email protected]> Message-ID: <6f31dc7ebc4465428db5706f309dbb13064f5dc...@iccv101c.gms02.unicc.org> Content-Type: text/plain; charset="iso-8859-1" Hi there, My users are on another database, linked via LDAP connection Users with ? (or accents) become strange when imported into OTRS (for ? it becomes ??) All texts, subjects and other fields with accents are correctly replicated in OTRS (text from email ==> text in the ticket = ok, ...) So it is linked to the way the database fields are imported via this LDAP connection ... Any idea ? Thanks in advance Have a nice day Philippe Philippe Martignier Communications Division Customer Service Section Email : [email protected]<mailto:[email protected]> Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100107/196cfa05/attachment-0001.html> ------------------------------ Message: 2 Date: Thu, 7 Jan 2010 16:35:34 +0800 From: Thantzin Bo <[email protected]> Subject: [otrs] OTRS add new notification To: [email protected] Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi, I want to add new notification to agent which is not include in the (Admin ---- notification management ) Triger will be Ticket close and send notification to agent . Can any one tell me how to do it , I tried to find add new rule in "notification management" but there is none. thank you -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100107/13aefcf1/attachment-0001.html> ------------------------------ Message: 3 Date: Thu, 7 Jan 2010 09:51:26 +0100 From: "Martignier, Philippe" <[email protected]> Subject: [otrs] 2.4.5 : html not properly pasted To: "'[email protected]'" <[email protected]> Message-ID: <6f31dc7ebc4465428db5706f309dbb13064f5dc...@iccv101c.gms02.unicc.org> Content-Type: text/plain; charset="us-ascii" Hi there, I have examples where agents copy html from internal softwares and paste (part of screen) in a ticket ... The paste is done but is not as perfect as in Word for example. Is there a way to parameter this? For example in the paste I have the table with the text, some pictures But I don't have ALL pictures (for examples icons are not taken) and I don't have colors in the table ... Thanks for any help Philippe Martignier Communications Division Customer Service Section Email : [email protected]<mailto:[email protected]> Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100107/785b8d7f/attachment-0001.html> ------------------------------ Message: 4 Date: Thu, 7 Jan 2010 10:00:24 +0100 From: Marco Vannini <[email protected]> Subject: Re: [otrs] OTRS add new notification To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi T, in 2.4.x there is Notification (Event) to suite this MV On Thu, Jan 7, 2010 at 9:35 AM, Thantzin Bo <[email protected]> wrote: > Hi, > > I want to add new notification to agent which is not include in the > (Admin ---- notification management ) > > > Triger will be Ticket close and send notification to agent . Can any one > tell me how to do it , I tried to find add new rule in "notification > management" but there is none. > > thank you > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100107/c580035e/attachment-0001.html> ------------------------------ Message: 5 Date: Thu, 7 Jan 2010 14:32:10 +0530 From: Sourabh Sarwate <[email protected]> Subject: Re: [otrs] Bug #4433 remains unfixed, despite status = Resolved? To: "User questions and discussions about OTRS." <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset="iso-8859-1" Hi Yes Its working. I upgraded the file AgentTicketCompose.pm to version 1.81.2.3 and restarted the apache, and its working for me. Regards Sourabh Sarwate On Wed, Jan 6, 2010 at 6:29 PM, Martin Edenhofer <[email protected]> wrote: > Hi Mike, > > On 06.01.2010, at 08:01, Mike Morris wrote: > > I've just realized that my OTRS system is defaulting to "closed successful" > whenever an Agent replies with a Response Template, including the default > "Empty Answer" one. > > After much troubleshooting I found the problem, and searched Bug DB... > found it has been reported multiple times. > > Bug 4433 reports being the fix, by modifying > "Kernel/Modules/AgentTicketCompose.pm" to new rev 1.81.2.3. > > However, when clicking the provided link to view 1.81.2.3 of > AgentTicketCompose.pm, the faulty code is still present. (An if/else > structure that causes the passed StateID to always be the next state, as > opposed to the state defined in DefaultState parameter.) > > I am not a registered user and am not sure that 1.81.2.3 is actually the > latest version, but I want to make sure the fix is in 2.4.6. The bug > description claims 1.81.2.3 contains the fix - it doesn't look like it does. > (The suggested fix works on my system.) > > Is this a cvs commit error, or do I misunderstand? > > > AgentTicketCompose.pm,v 1.81.2.3 is the latest version and should fix it. > And I'm sure that normally it is fixing it. > > Did you try to restart your webserver (just to be sure that the file got > reloaded). And in case is it changed on the same machine where you have > tested it? > > Greetings, > > -Martin > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > -- -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20100107/79ec4a3c/attachment.html> ------------------------------ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ End of otrs Digest, Vol 16, Issue 26 ************************************ World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
