Hi, all -
I think I'm wandering down the right path here, but I thought I'd ask,
in an attempt to not get lost too much.
I've managed to integrate OTRS with Active Directory, and that works
(sort-of) alright. It needs some polishing, but the functionality is there.
I've created Roles in OTRS that correspond with groups in AD. The idea
is, make an Agent a member of its respective groups in AD, to which
there's a matching role in OTRS for that AD group - and subsequently,
queue - that the user will be able to interact with. Thus, I believe I
can control access to each queue based on AD group membership.
My question is, however, can I use AuthModule::LDAP::GroupDN more than
once? If you're still following me, I'd like to use
AuthModule::LDAP::GroupDN once for each AD group present, so I don't
need to maintain a separate list of groups in AD, to signify which users
can have access to what, outside of the one-AD-group-per-OTRS-queue
system that I'm shooting for.
Am I going about this the right way? In theory, this all looks great :)
Thanks!
-dant
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