From: [email protected] [mailto:[email protected]] On Behalf Of Christopher Ross Sent: Wednesday, January 13, 2010 7:14 PM
If I change the Follow up option to New Ticket or Reject, won't that change it for all follow ups, not just when the ticket is closed? I still want follow ups to be available but only while the ticket is open. _____ To my knowledge it only applies to closed tickets. This is how I configured our OTRS system.
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