I'm sorry for the issues you had with the new windows installers. There was an issue with the initial version we pushed out due to an error in our deployment progress. The file has been updated now, the file dated January 13th is working fine. You can download from http://ftp.otrs.org/pub/otrs or one of the mirrors.
If you'd just move the files into the correct location you'll still have issues; you would have to use the new versions of the installers. I might be able to help you out trying to debug the output of the LDAP server, as stated in the link I posted. This is an annoying issue with the Perl libraries. Just contact me offline, I'll see what I can do for you. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Wed, Jan 13, 2010 at 5:15 PM, Michiel Beijen <[email protected]> wrote: > I'm sorry for the issues you had with the new windows installers. > There was an issue with the initial version we pushed out due to an > error in our deployment progress. The file has been updated now, the > file dated January 13th is working fine. You can download from > http://ftp.otrs.org/pub/otrs or one of the mirrors. > > If you'd just move the files into the correct location you'll still > have issues; you would have to use the new versions of the installers. > > I might be able to help you out trying to debug the output of the LDAP > server, as stated in the link I posted. This is an annoying issue with > the Perl libraries. Just contact me offline, I'll see what I can do > for you. > -- > Michiel Beijen > R&D > > OTRS AG > Norsk-Data-Str 1. > 61352 Bad Homburg > Germany > > T: +31 (0) 6457 42418 > F: +49 (0) 9421 56818-18 > I: http://www.otrs.com/ > > Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > VAT ID: DE256610065 > Chairman: Burchard Steinbild, Managing Board: André Mindermann > > CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > > > > On Wed, Jan 13, 2010 at 3:46 PM, JEWETT Boyd <[email protected]> wrote: >> Michiel, >> >> When I switched to mod_perl the SSL issues began. If I disable mod_perl in >> the httpd.conf then the ldaps connections work correctly. I couldn't find >> the variable for mod_perl to set the language. Could you shed a little >> light on that for me? >> >> I attempted to use the new all in one install and had nothing but issues >> with it. Apache will not start correctly because it cannot find >> apache2-httpd-new.include.conf because it expects it at <wherever you >> installed OTRS to>\OTRS\scripts\ but it is actually at <wherever you >> installed OTRS to>\OTRS\otrs-2.4.6\scripts\. I fixed this issue then >> continued to run into more issues so I gave up on it and am returning to >> attempting to fix the mod_perl with my working installation of OTRS. >> >> With Regards, >> Boyd JEWETT >> >> -----Original Message----- >> From: [email protected] [mailto:[email protected]] On Behalf Of >> Michiel Beijen >> Sent: Tuesday, January 12, 2010 3:20 PM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] SSL Error >> >> Hi Boyd, >> >> This confuses me a little. Could you please explain when exactly the >> issues with LDAPS started? When you switched to ActiveState or when >> you switched mod_perl on? >> >> In both cases, it might still be the same issue I pointed out: >> >> mod_perl - it could be that the language environment variable is >> different with or without mod_perl. Please try disabeling mod_perl to >> see if it helps. >> >> Activestate Perl - it could be that one of the SSL libs was not >> properly installed with ActiveState.. please check on that. >> >> Or, you can try the new all-singing all-dancing 'OTRSperl' >> windows-based installer which includes a custom built perl, mod_perl >> and all crypto modules you'd need. Feedback very welcome! See: >> http://otrs.org/releases/2.4.6/ >> >> -- >> Michiel Beijen >> R&D >> >> OTRS AG >> Norsk-Data-Str 1. >> 61352 Bad Homburg >> Germany >> >> T: +31 (0) 6457 42418 >> F: +49 (0) 9421 56818-18 >> I: http://www.otrs.com/ >> >> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, >> VAT ID: DE256610065 >> Chairman: Burchard Steinbild, Managing Board: André Mindermann >> >> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS >> at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm >> >> >> >> On Tue, Jan 12, 2010 at 8:22 PM, JEWETT Boyd <[email protected]> wrote: >>> Michiel, >>> >>> Thank you but this was not the fix for issue I'm having. >>> >>> Let me give a little more background to my issue. I'm using OTRS 2.4.5 on >>> windows with ActiveState Perl 5.10.1 because I couldn't get StawberryPerl >>> to install mod_perl. I had everything up and running just the way we >>> wanted it but the site was very slow. Therefore, we decided to install >>> mod_perl to fix our performance issue. This is when our SSL problem >>> started. Prior to the mod_perl install and activation we could >>> successfully access our companies AD server over an LDAPS connection >>> without having IO::Socket::SSL or Net::SSLeay installed. However, once we >>> enable mod_perl it was mandatory to have the two SSL modules for the >>> Net::LSAP Perl module to work properly but now we get the errors listed in >>> my earlier message. >>> >>> Is there any special configuration required to get the SSL modules to >>> properly communicate with the LDAPS? If there are can you please let me >>> know what the general steps are so I can get them implemented? Thank you. >>> >>> With Regards, >>> Boyd JEWETT >>> >>> >>> -----Original Message----- >>> From: [email protected] [mailto:[email protected]] On Behalf Of >>> Michiel Beijen >>> Sent: Monday, January 11, 2010 4:23 PM >>> To: User questions and discussions about OTRS. >>> Subject: Re: [otrs] SSL Error >>> >>> Hi Boyd, >>> >>> Apparently you use an LDAP backend which is using SSL; for this the >>> LDAP perl module uses Net::SSLeay which has some stupid issue with the >>> language used because of your language settings; check this thread: >>> >>> http://www.mail-archive.com/[email protected]/msg12410.html >>> >>> If that is not the issue, please share your system details (OS, perl >>> version). >>> >>> Regards, >>> -- >>> Michiel Beijen >>> R&D >>> >>> OTRS AG >>> Norsk-Data-Str 1. >>> 61352 Bad Homburg >>> Germany >>> >>> T: +31 (0) 6457 42418 >>> F: +49 (0) 9421 56818-18 >>> I: http://www.otrs.com/ >>> >>> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, >>> VAT ID: DE256610065 >>> Chairman: Burchard Steinbild, Managing Board: André Mindermann >>> >>> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS >>> at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm >>> >>> >>> >>> >>> On Mon, Jan 11, 2010 at 5:45 PM, JEWETT Boyd <[email protected]> wrote: >>>> After installing mod_perl2 and DBD::MySql and all necessary dependencies I >>>> now receive the following error when I connect after restarting services on >>>> OTRS: >>>> >>>> >>>> >>>> Software error: >>>> >>>> [Fri Jan 8 12:48:00 2010] SSL.pm: Your vendor has not defined SSLeay macro >>>> VERIFY_NONE at C:/Perl/site/lib/IO/Socket/SSL.pm line 25 >>>> >>>> [Fri Jan 8 12:48:00 2010] SSL.pm: BEGIN failed--compilation aborted at >>>> C:/Perl/site/lib/IO/Socket/SSL.pm line 32. >>>> >>>> Compilation failed in require at C:/Perl/site/lib/Net/LDAP.pm line 172. >>>> >>>> >>>> >>>> For help, please send mail to the webmaster ([email protected]), giving >>>> this error message and the time and date of the error. >>>> >>>> >>>> >>>> Then if I refresh the window I get: >>>> >>>> >>>> >>>> Software error: >>>> >>>> Attempt to reload IO/Socket/SSL.pm aborted. >>>> >>>> Compilation failed in require at C:/Perl/site/lib/Net/LDAP.pm line 172. >>>> >>>> >>>> >>>> For help, please send mail to the webmaster ([email protected]), giving >>>> this error message and the time and date of the error. >>>> >>>> >>>> >>>> Any insight would be greatly appreciated. >>>> >>>> >>>> >>>> With Regards, >>>> >>>> Boyd JEWETT >>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>>> NEW! 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