Hello OTRS Community,
I´m looking for a feature in OTRS to enable the mapping of an CI Item to a
customer-user when he / she creates an ticket. Is it possible to have such
a feature that the CI which is shown directly when the ticket is created by
a user or if a phone ticket is created an the user / customer is chosen,
that the CI is already mapped to enable the helpdesk to see the CI.
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: [email protected]
Internet: www.timocom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
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