hi,
i am a new to otrs. i have just had 2.4.6 deployed on a very high spec.
linux box and while setting up email accounts through imap, thru the
admin panel, i encountered a few issues that i am hoping someone would
be able to answer:
1. what is a sub-queue and in what circumstance would one need it? does
a new queue have to be a sub-queue of "raw"?
2. i am unable to ascertain the difference between roles and groups. can
someone throw some more light on the same?
3. can multiple groups be assigned to a queue? i could only locate a
drop-down to select a single queue.
4. even though i have configured several users, i can not see them from
the "users" link. i have to visit "users <-> groups" link to list and
configure users.
5. deactivating a signature disallows email ticket sending. is there a
way to disable signature inclusion; from maybe sysconfig?
regards,
saurabh pande.
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