Hi,
I am using OTRS 2.4.4 and am quite happy with it. But in one queue (and this is the only one of 10 configured pretty much the same) the CC-field always get's populated with the OTRS-address the tickets were sent to, e.g. [email protected]. Why? It's quite annoying, because the reply would fill up the queue, if you don't delete the content of the CC-field. I already found other question's regarding this problem from early 2009, but the suggested sysconfig option-change won't work. (SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose at Ticket::Frontend::ComposeExcludeCcRecipients) How to disable this? Is there a solution yet? Thanks in advance & best regards, Thomas Lutz
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