Hi, I had the same problem on another webserver, I put in my .htaccess file (pretty much the same as what you've done)
AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx However, afterwards I had to restart apache, have you also done that? Regards, On Fri, Jan 15, 2010 at 11:04 AM, Hunter, David < [email protected]> wrote: > Hi all, > > > > I’m running OTRS on Open Suse 11.1 and I’m having an issue with opening > Office 2007 from OTRS. When we try and open a document it opens as a ZIP > file. This seems to be an issue related to the mime settings and I’ve tried > adding the following to the /etc/mime.types file however this hasn’t > resolved the issue:- > > > > application/vnd.openxmlformats docx pptx xlsx > > > > And also > > > > application/vnd.ms-word.document.macroEnabled.12 .docm > application/vnd.openxmlformats-officedocument.wordprocessingml.document > docx > application/vnd.openxmlformats-officedocument.wordprocessingml.template > dotx > application/vnd.ms-powerpoint.template.macroEnabled.12 potm > application/vnd.openxmlformats-officedocument.presentationml.template potx > application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam > application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm > application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx > application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm > application/vnd.openxmlformats-officedocument.presentationml.presentation > pptx > application/vnd.ms-excel.addin.macroEnabled.12 xlam > application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb > application/vnd.ms-excel.sheet.macroEnabled.12 xlsm > application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx > application/vnd.ms-excel.template.macroEnabled.12 xltm > application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx > > > > The issue only seems to be related to Internet Explorer as Firefox and > Chrome work okay. I’ve also tried adding the OTRS web address as a Trusted > Site within IE but this hasn’t resolved the issue either. > > > > Has anybody else had the same problem? If so how did you resolve? > > > > Any help will be much appreciated. > > > > Regards, > > David Hunter > > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
