Hi Philippe, which OTRS version?
Greetings, -Martin On 15.01.2010, at 16:25, Martignier, Philippe wrote: > Hi there, > > This parameter should force the next ticket state when composing an answer. > > Ticket::Frontend::AgentTicketCompose###StateDefault: works only for the first > answer. > > If more than answer exist, the next ticket state will always be open. > > … > > > Philippe Martignier > Communications Division > Customer Service Section > Email : [email protected] > Phone : 00 41 022 338 72 36 > Building : GB II > Office : 0,3 >
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