Saurabh Pande wrote :
in otrs 2.4.6 (running on linux), i am unable to get genericagent batch
jobs execute when setting them to search on:
* subject: You have a new Voicemail
i have tried the above text without double quotes, with them and even
with single quotes but each time it results in 0 matching mails while
they do exist in the new, open status in the queue i am specifying
[...]
Hello,
try adding the * wildcard before and perhaps after the search string but
without quotes beause the ticket number is part of the title. Also
notice the difference between title and subject, you can search for both.
Regards
Alexander
--
radprax Gesellschaft fuer medizinische Versorgungszentren mbH,
Bergstr. 7 - 9, 42105 Wuppertal,
Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate
Tewaag
Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152
Web: http://www.radprax.de
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