Hello everybody,
I'm currently using 2.3.4 version of OTRS and I have two
questions about ticket states.
- Is there a way to prevent reopen of a ticket when it has been
closed by an agent ? (don't reopen the ticket when user reply Thank you for
example).
- I am trying to use postmaster filter to assign a particular
state to a ticket when user reply "Validation OK" in the body of the mail but
it doesn't work. I used :
Body => (Validation OK)
Assign
X-OTRS-State => Closed
Thank you
Thierry
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