Merci Florian, รงร marche !
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Sent: vendredi, 22. janvier 2010 16:59
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Subject: otrs Digest, Vol 16, Issue 121
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Today's Topics:
1. RE?: Cron jobs : what to change to make the refresh
quickier? (Florian Houel)
2. Re: ticket not see on customer interface (Sebastien Bory)
----------------------------------------------------------------------
Message: 1
Date: Fri, 22 Jan 2010 16:23:31 +0100
From: "Florian Houel" <[email protected]>
Subject: [otrs] RE?: Cron jobs : what to change to make the refresh
quickier?
To: "User questions and discussions about OTRS." <[email protected]>
Message-ID: <[email protected]>
Content-Type: text/plain; charset="iso-8859-1"
Actually, there's no comment to move in your crontab, the line starting with
"*/10 ... " means "every 10 minutes".
Just change it to "*/5 ..." to have the PostMasterMailbox.pl script executed
every 5 minutes.
<French> Inutile de modifier les commentaires, c'est la ligne commencant par
"*/10 ..." qui permet d?j? la r?cup?ration toutes les dix minutes. Il suffi de
la modifier avec "*/5 ..." pour ex?cuter le script PostMasterMailbox.pl toutes
les cinq minutes.
Best regards, hope this helps.
________________________________
De: [email protected] de la part de Martignier, Philippe
Date: ven. 22/01/2010 13:58
?: [email protected]
Objet : Re: [otrs] Cron jobs : what to change to make the refresh quickier?
Thanks for your quick responses!
As our transfer is a bit complex than explained (users still want to keep
messages in outlook, yes they do like a parallel work at the moment), I will
try the Florian solution.
So if I understand right we have to move the comments and place 3 or 5 instead
the 10 ...
Do you know if the fact that changing that parameter can interfer with other
cron jobs ? Any side effects?
Many thanks
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Message: 2
Date: Fri, 22 Jan 2010 16:58:22 +0100
From: "Sebastien Bory" <[email protected]>
Subject: Re: [otrs] ticket not see on customer interface
To: "'User questions and discussions about OTRS.'" <[email protected]>
Message-ID: <013201ca9b7b$b941a450$2bc4ec...@[email protected]>
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Hi Marco
I have this but the ticket not appear from the customer interfaces.
The customer have a valid email and the customers ID (sebam) is the same in
the customer records and enterprise record
Cordialement
S?bastien Bory
Administrateur r?seaux
NCI-les centres d'affaires
Bienvenue chez vous - Just welcome !
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Mail : <mailto:[email protected]> [email protected]
Web: <http://www.groupenci.com/> www.groupenci.com
cid:[email protected]
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De : [email protected] [mailto:[email protected]] De la part de
Marco Vannini
Envoy? : vendredi 22 janvier 2010 13:56
? : User questions and discussions about OTRS.
Objet : Re: [otrs] ticket not see on customer interface
You should be aware that the email address of the client inserted is in the
customer table and that the user is associated to a customer company
HTH
MV
2010/1/22 Sebastien Bory <[email protected]>
Dear all,
When a agent create a ticket via phone ticket, the customer don?t see this
request on the web interfaces (http://mysites.com/otrs/customer.pl)
It is normal or I have forget something ?
Thanks for your help
Best regards
S?bastien Bory
Administrateur r?seaux
NCI-les centres d'affaires
Bienvenue chez vous - Just welcome !
59 Rue des Petits Champs 75001 Paris
Tel 33(0) 1 73 77 53 41
Fax 33(0) 1 73 77 55 56
Port: 33(0) 6 78 93 28 66
Mail : <mailto:[email protected]> [email protected]
Web: <http://www.groupenci.com/> www.groupenci.com
cid:[email protected]
Ce message et toutes les pi?ces jointes sont ?tablis a l'intention exclusive
de ses destinataires et sont confidentiels. Si vous recevez ce message par
erreur, merci de le d?truire et d'en avertir imm?diatement l'exp?diteur.
Toute utilisation de ce message non conforme ? sa destination, toute
diffusion ou toute publication, totale ou partielle, est interdite, sauf
autorisation expresse. L'internet ne permettant pas d'assurer l'int?grit? de
ce message, NCI d?cline toute responsabilit? au titre de ce message, dans
l'hypoth?se ou il aurait ?t? modifi?. This message and any attachments are
intended solely for the addressees and is confidential. If you receive this
message in error, please delete it and immediately notify the sender. Any
use not in accord with its purpose, any dissemination or disclosure, either
whole or partial, is prohibited except formal approval. The internet can not
guarantee the integrity of this message. NCI shall not therefore be liable
for the message if modified.
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