Hi, On 25.01.2010, at 11:10, Putkin German wrote:
> Can anybody advise me how can I insert parent/child tickets numbers in some > notifications or standart responses? > In other words - what OTRS tags ( <OTRS_ .... >) can give me info about > parent/child tickets? AFAIAAO there is no OTRS tag to display the child or parent ticket numbers. All valid tags are documented in our FAQ: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=70 But I think you should spent the time in filing an enhancement bug on http://bugs.otrs.org/index.cgi Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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