Hi Jefferson, On Jan 26, 2010, at 01:29 , Jefferson Davis wrote: > We have a department that would like their own OTRS instance for managing > student services requests. > > Is there anything special I'd need to do to create an additional instance of > OTRS? > Nothing special. You do need to know that, you cannot (without having a second instance of apache on your server) use mod_perl twice. This would be a performance hit on the second instance. You would need to
1.) do a clone of the current installation directory 2.) create a new DB using the included sql (unless this should be cloned as well) 3.) make a copy of and modify your apache config for the second instance 4.) create a second user for the second instance 5.) run SetPermissions again with the new user info 6.) modify the Kernel/Config.pm and remove ZZZAuto.pm and all the files in var/tmp/ 7.) reload your apache 8.) login as r...@localhost with root as password and start setting up the new system ///Shawn
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