Hi Lars, On Jan 26, 2010, at 09:16 , Lars Jørgensen wrote:
> Hi > > Something is inconsistent here - or I am doing something wrong. > > When I create a new ticket in a queue I can assign ownership only to agents > that have this queue selected in "my queues". > Initially, yes, unless you select to show all by clicking the link next to the owner selection box. > When I assign ownership of an existing ticket I can assign it to all who has > the correct permissions for the queue. > Correct as well, due to the nature of the select that happens behind the scenes! > I think the latter behaviour is correct and that should also be the behavior > when I create tickets. Did I flick a switch the wrong way somewhere in the > configuration? It is a philosophical question, I think. You can use URL Params in a template to expand the list automatically otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=2&OwnerAll=1&Dest=1||Postmaster you have to include the queue, otherwise the system rights will prevent owner expansion. Hope this helps. ///Shawn --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
