Hi Lars, Using notifications might seem like an easy way, it is not going to be a good way. Reasons include; you might get more than one notification for one change; and also, since notifications are configured in user's preferences, you might also get no notifications for some changes.
A better way to integrate would be to use the Ticket Event module, which you can use to trigger some Perl code based on Ticket Events: http://doc.otrs.org/developer/2.4/en/html/x576.html#ticket-module-event Hope this helps, -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Mon, Jan 25, 2010 at 3:57 PM, Lars Jørgensen <[email protected]> wrote: > Hi, > > Somebody is going to make an app to get data out of OTRS when tickets > changes. He would prefer to receive updates by mail. > > The easy way to do this would be to add a Cc to all notifications and direct > that to an address read by the new app. Is this possible? > > > -- > Lars > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
