That worked! Thank you very much you just relieved a lot of headaches. ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Mark Novak Sent: Tuesday, February 02, 2010 11:32 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh Eric, Sorry for top posting - here is what I did on my Ubuntu system and it fixed the problem. Notice the lines I commented out. I then reloaded apache2 and everything worked fine. vi /etc/apache2/conf.d/otrs2 # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd-new.include.conf,v 1.5 2008/11/10 11:08:55 ub Exp $ # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/usr/share/otrs/bin/cgi-bin/" Alias /otrs-web/ "/usr/share/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /usr/share/otrs/scripts/apache2-perl-startup.pl # <IfModule Apache2/Reload.pm> # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload # </IfModule> PerlModule Apache2::RequestRec # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl ErrorDocument 404 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI +FollowSymLinks PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all <IfModule mod_rewrite.c> RewriteEngine On RewriteCond /usr/share/otrs/var/httpd/htdocs/maintainance.html -l RewriteRule ^.*$ /otrs-web/maintainance.html </IfModule> </Location> </IfModule> # directory settings <Directory "/usr/share/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> <Directory "/usr/share/otrs/var/httpd/htdocs/"> AllowOverride None Order allow,deny Allow from all </Directory> Thanks, Mark Novak On Tue, Feb 2, 2010 at 10:16 AM, Eric Banks <[email protected]> wrote: Sorry if I am just not seeing something right. I looked at that bug and located the file and located the snipet they were talking about, just the bug report doesn't clearify what to do with it, I tried deleting the IFmodule statements and that didn't work so I put them back in, then I tried to delete the # infront of the one statement, because I think the # comments it out. And that didn't work either, what am I doing wrong? -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Michiel Beijen Sent: Tuesday, February 02, 2010 2:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SetPermissions.sh You can maybe take a look at this bug, which describes the process: http://bugs.otrs.org/show_bug.cgi?id=4858 -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Tue, Feb 2, 2010 at 12:36 AM, Eric Banks <[email protected]> wrote: > > > > > I checked and I have Apache2::Reload installed but I don't have > Apache::Reload installed and I try to install it but it errors out, do I > need both of them? > > ________________________________ > > From: [email protected] [mailto:[email protected]] On Behalf Of Nils > Leideck - ITSM > Sent: Monday, February 01, 2010 5:28 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] SetPermissions.sh > > > > Hi, > > > > On 01.02.2010, at 22:17, Eric Banks wrote: > > Error: Sorry, Apache::Reload or Apache2::Reload is needed as PerlModule and > ". [..] > > > > are these Perl Modules installed on your Machine? > > If unsure you can use the cpan to verify. > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS > at booth no. C37 in hall 2 from March 2-6, 2010! > > > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! 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