HI, On 02.02.2010, at 16:00, Guillaume Rehm wrote:
> Is it possible to configure for all agent, that they receive notifications > for all queues they have access ? > I configure my roles, so each agent have good rights on queues, but they > manually select all their queues in preferences. > Do you know if it's possible to select them for their ? look in the AdminPanel in "Users", there you can search for the users and set the preferences the same way as they do. In the SysConfig (Framework & Ticket -> Frontend::Agent::Preferences) you can additionally disable the config boxes for the Agent. If it is just around notifications you can also use the "Notification (Event)" Module to administratively setup a notification to all AgentsWithWritePermission if a new Ticket has been created in one of the selected queues in the next option below. Nils Leideck -- Nils Leideck Senior Consultant [email protected] [email protected] http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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