Hi Rosanna, I'm pretty sure the generic agent can accomplish this for you.
Regards, David On Wed, Feb 3, 2010 at 3:28 PM, Marretta, Rosanna < [email protected]> wrote: > Hi I’m looking for the best way to close tickets automatically if they > are sitting in a certain status, i.e. pending or awaiting response. If we > have not heard back from the user within 2 days we would like the call to be > automatically closed and a response sent out to them, is this possible. > > > > > > > > Rosanna Marretta > > Analyst Programmer > > > > *YRC Logistics Limited* > > Unit 1, Alpha Way > Thorpe Industrial Park > Egham, Surrey > TW20 8RZ > United Kingdom > > Direct Tel: +44 (0) 1784 480136 > Email: [email protected] > Website: www.YRCLogistics.com <http://www.yrclogistics.com/> > > > > Subscribe to our News Feed: www.yrclogistics-rss.info > > > > > > Directions: > > www.multimap.com/map/browse.cgi?lat=51.4169&lon=-0.5289&scale=10000&icon=x > > > > > > > > Company Registration Number: 2773769 > ------------------------------ > > Except as otherwise agreed in writing, signed by a director of YRC > Logistics, all storage, picking and packing services are carried out subject > to the United Kingdom Warehousing Association’s conditions of contract > current at the time of contract (UKWA) and all other services provided > by YRC Logistics are provided subject to the British International Freight > Association’s standard trading conditions current at the time of contract > (BIFA). Hyperlinks to the current UKWA & BIFA conditions are included at > the foot of this email. Your attention is specifically drawn to the > limitations of liability in respect of loss or damage contained in those > conditions. > > Consequentially, customers should notify their own insurers to ensure that > adequate insurance cover is in place in connection with any services > provided by YRC Logistics. > > http://www.bifa.org/DocFrame/DocView.asp?id=235&sec=-1 > > http://www.ukwa.org.uk/cmfiles/28/Conditions%20of%20Contract%202007.pdf > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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