Thanks, Michiel. I'll give it a try. Cheers, Ilya
-----Original Message----- From: Michiel Beijen <[email protected]> To: Ilya Kornev <[email protected]> Date: Wed, 03 Feb 2010 19:32:00 +0100 Subject: Re: Re[2]: [otrs] Apache > Hi Ilya, > > You would be able to just replace a couple of files here and there with a > "regular" upgrade, for instance if you would want to upgrade from 2.4.4 to 2.4.6 with Strawberry. But in this case you would switch the entire technology stack as well, because you'll switch from strawberry perl to the beta OTRSperl to get mod_perl support. This would cause the need to do a remove - and then subsequent install of otrs. > > > > "Ilya Kornev" <[email protected]> wrote: > > >Hi, Michiel. > > > >So you mean that the only way for 2.4.4 users to get mod_perl and Apache > >work correctly is installing 2.4.6 > >in the 'major upgrade' way? > >In other words, I won't be able to fix it by copying some 2.4.6 files to the > >exisiting installation (2.4.4) > >as it's usually done with minor upgrades. Am I right? > > > >Cheers, > >Ilya Kornev > > > >-----Original Message----- > >From: Michiel Beijen <[email protected]> > >To: Ilya Kornev <[email protected]>, > >"User questions and discussions about OTRS." <[email protected]> > >Date: Wed, 3 Feb 2010 16:27:52 +0100 > >Subject: Re: [otrs] Apache > > > >> Hi Ilya, > >> > >> Currently we don't offer a Windows Upgrade Installer, we would like to > >> have one, though :D > >> > >> The current upgrade procedure for Windows includes backing up the > >> database, removing the installation, installing the new version and > >> then restoring the database. So it's a bit of a hassle. The process is > >> demonstrated in a YouTube vid: > >> > >> http://www.youtube.com/watch?v=sf0R-reMTWc&hd=1 > >> > >> hth, > >> -- > >> Michiel Beijen > >> R&D > >> > >> Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] > >> > >> OTRS AG > >> Norsk-Data-Str 1. > >> 61352 Bad Homburg > >> Germany > >> > >> T: +31 (0) 6457 42418 > >> F: +49 (0) 9421 56818-18 > >> I: http://www.otrs.com/ > >> > >> Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, > >> VAT ID: DE256610065 > >> Chairman: Burchard Steinbild, Managing Board: André Mindermann > >> > >> CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS > >> at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm > >> > >> > >> > >> > >> On Wed, Feb 3, 2010 at 6:49 AM, Ilya Kornev <[email protected]> wrote: > >> > Hi. > >> > > >> > As I can see this bug was resolved in 2.4.6. And those who install OTRS > >> > from scratch won't experience > >any > >> > problems with mod_perl. > >> > But what can be done to an already existing installation? Should I run > >> > the installer somewhere and copy > >> > the StrawberryPerl folder to the OTRS folder? > >> > > >> > Best regards, > >> > Ilya Kornev > >> > > >> > > >> > -----Original Message----- > >> > From: "Maurer, Michael" <[email protected]> > >> > To: "User questions and discussions about OTRS." <[email protected]> > >> > Date: Fri, 18 Dec 2009 10:48:18 +0100 > >> > Subject: Re: [otrs] Apache > >> > > >> >> Hi Ilya, > >> >> > >> >> when i installed Activeperl for OTRS and left Strawberry for cron there > >> >> was still ab Bug... see > >comment > >> > #6 in http://bugs.otrs.org/show_bug.cgi?id=4270 > >> >> I had to deactivate mod_perl again too. Maybe is was a result of > >> >> misconfiguration or something... If u > >> > try this too, please share your results to us. > >> >> > >> >> I solved the Issue intermediately by a massive hardware upgrade... > >> >> nehalem cores > mod_perl :) > >> >> So my system is running very fast without mod_perl. > >> >> > >> >> The Error occured in 2 different logs... Windows Eventlog and apache > >> >> Errorlog. > >> >> My Windows Eventlog was: > >> >> Fehlgeschlagene Anwendung httpd.exe, Version 2.2.10.0, fehlgeschlagenes > >> >> Modul msvcrt.dll, Version > >> > 7.0.3790.3959, Fehleradresse 0x0003876c. > >> >> My Apache Error.log was: > >> >> [Tue Sep 08 18:22:46 2009] [notice] Apache/2.2.10 (Win32) > >> >> mod_perl/2.0.4-dev Perl/v5.10.0 configured - > >- > >> > resuming normal operations > >> >> > >> >> Think its the same. > >> >> > >> >> kind regards > >> >> Michael > >> >> > >> >> -----Urspr ?ngliche Nachricht----- > >> >> Von: Ilya Kornev [mailto:[email protected]] > >> >> Gesendet: Freitag, 18. Dezember 2009 10:13 > >> >> An: Maurer, Michael > >> >> Cc: User questions and discussions about OTRS. > >> >> Betreff: Re: AW: [otrs] Apache > >> >> > >> >> Michael, thank you. > >> >> > >> >> Installing OTRS from scratch as porposed in Comment#4 is not an option > >> >> for me. > >> >> So there's two ways to get it fixed: to install ActivePerl in addition > >> >> to StrawberyPerl or upgrading > >to > >> > 2.4.5. > >> >> However, I'm not sure about the latter. Would it really help? > >> >> Also, in your error message the trouble module is perl510.dll, and in > >> >> my case it's msvcrt.dll. Does it > >> > matter? > >> >> > >> >> Ilya > >> >> > >> >> -----Original Message----- > >> >> From: "Maurer, Michael" <[email protected]> > >> >> To: "Ilya Kornev" <[email protected]>, > >> >> "User questions and discussions about OTRS." <[email protected]> > >> >> Date: Fri, 18 Dec 2009 09:45:19 +0100 > >> >> Subject: AW: [otrs] Apache > >> >> > >> >> > http://bugs.otrs.org/show_bug.cgi?id=4270 > >> >> > > >> >> > kind regards > >> >> > Michael > >> >> > > >> >> > -----Urspr ?ngliche Nachricht----- > >> >> > Von: [email protected] [mailto:[email protected]] Im Auftrag > >> >> > von Ilya Kornev > >> >> > Gesendet: Freitag, 18. Dezember 2009 09:40 > >> >> > An: Rory > >> >> > Cc: User questions and discussions about OTRS. > >> >> > Betreff: Re: [otrs] Apache > >> >> > > >> >> > Thanks, Rory. > >> >> > Actually, it's a Windows virtual machine under VMware. > >> >> > Event Viewer says the following: > >> >> > --------------------------------- > >> >> > Faulting application httpd.exe, version 2.2.10.0, faulting module > >> >> > msvcrt.dll, version 7.0.2600.2180, > >> >> fault address 0x000378ac. > >> >> > --------------------------------- > >> >> > > >> >> > I wish I knew what it means... > >> >> > > >> >> > Cheers, > >> >> > Ilya > >> >> > > >> >> > -----Original Message----- > >> >> > From: Rory <[email protected]> > >> >> > To: Ilya Kornev <[email protected]>, > >> >> > "User questions and discussions about OTRS." <[email protected]> > >> >> > Date: Thu, 17 Dec 2009 13:57:35 +0000 > >> >> > Subject: Re: [otrs] (no subject) > >> >> > > >> >> > > Is this running on a Linux server? > >> >> > > If it is it would be good to see if there is anything in the system > >> >> > > messages log at the same time (this is in /var/log/messages if > >> >> > > you're not familliar). > >> >> > > If it is a windows server check the event viewer for other errors. > >> >> > > Is the server only being used to host OTRS or are you using it for > >> >> > > other services too? > >> >> > > > >> >> > > Rory > >> >> > > -- > >> >> > > Support my 365 Challenge in aid of the Irish Cancer Society > >> >> > > > >> >> > > www.365challenge.ie > >> >> > > > >> >> > > > >> >> > > > >> >> > > 2009/12/17 Ilya Kornev <[email protected]>: > >> >> > > > Hello. > >> >> > > > > >> >> > > > I noticed that Apache sometimes causes errors on the OTRS server > >> >> > > > (there appears a Windows standard > >> >> > message > >> >> > > > 'Application has crashed'), however, the Apache service keeps > >> >> > > > running and OTRS keeps working without > >> >> > any > >> >> > > > visible problems. > >> >> > > > > >> >> > > > In the Apache error log I found these lines created just about > >> >> > > > the time when the error appears: > >> >> > > > > >> >> > > > [Thu Dec 17 16:42:18 2009] [notice] Apache/2.2.10 (Win32) > >> >> > > > mod_perl/2.0.4-dev Perl/v5.10.0 configured - > >> >> > - > >> >> > > > resuming normal operations > >> >> > > > [Thu Dec 17 16:42:18 2009] [notice] Server built: Oct 10 2008 > >> >> > > > 12:39:04 [Thu Dec 17 16:42:18 2009] [notice] Parent: Created child > >> >> > > > process 3148 [Thu Dec 17 16:42:33 2009] [notice] Child 3148: Child > >> >> > > > process is running [Thu Dec 17 16:42:34 2009] [notice] Child > >> >> > > > 3148: Acquired the start mutex. > >> >> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting 64 > >> >> > > > worker threads. > >> >> > > > [Thu Dec 17 16:42:34 2009] [notice] Child 3148: Starting thread > >> >> > > > to listen on port 8080. > >> >> > > > [Thu Dec 17 16:42:51 2009] [notice] Parent: child process exited > >> >> > > > with status 3221225477 -- > >> >> Restarting. > >> >> > > > > >> >> > > > Can somebody explain what is happening to Apache and how it could > >> >> > > > be fixed? > >> >> > > > > >> >> > > > Cheers, > >> >> > > > Ilya > >> >> > > > ------------------------------------------------------------------ > >> >> > > > -- > >> >> > > > - OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> >> > > > Archive: http://lists.otrs.org/pipermail/otrs > >> >> > > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> >> > > > > >> >> > > > NEW! 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