Hi all,
how to move a ticket into a queue based on the timezone from where the
user has raised the request,
let us say for example a user raises a trouble ticket from US (EST) the
ticket should move to US (EST Timezone),
he need not select the queue, if a user is opening a ticket from London
it should move to UK Queue again the user need not select UK Queue
Please help can any one resolve this.
I am using OTRS 2.4.6 on fedora 11.
Regards.
Ramana
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