Were trying to do something a little differently. We want the customer to be able to log into the customer interface and see All tickets for a specific Queue, not just their own. Do you know if that is possible?
thanks kosta 2010/2/4 Maurício Ramos <[email protected]> > For us here, we define a group and use it to associate agents, queues and > customers (setting read only or read write access for agents and customers). > In order for the agents to give support on a specific queue (then to a > specific customer) we have to go log in with the agent and go to > “Preferences” and select the proper queue from “My Queues”. For the > customers, we do not need to do anything. The queues that are in the group > that they also are in, appear directly in the list box of “New Ticket” form, > in the “To” field. > > > > > > > > > > [image: WeDo Technologies] <http://www.wedotechnologies.com/> > > *Mauricio de Andrade Ramos - Consultant I* > Rodovia SC 401, Km 4, Espaço Primavera, Bloco C > 88032-000 - Florianópolis - Santa Catarina - Brasil > Tel. + 55 48 2108 0104 • Fax. + 55 48 2108 0129 > [email protected] > www.wedotechnologies.com > > > > > > > Notice: The information in this e-mail and in any of its attachments is > confidential and intended solely for the attention and use of the named > addressee(s). > If you are not the intended recipient, any disclosure, copying, > distribution or retaining of this message or any part of it, without the > prior written consent of WeDo Technologies, is prohibited and may be > unlawful. If you received this in error, please contact the sender and > delete the material from any computer. > > > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Constantinos Giatras > *Sent:* quinta-feira, 4 de fevereiro de 2010 02:18 > *To:* [email protected] > *Subject:* [otrs] Customer Groups > > > > I have tried to get Customer Groups working so Customers could Read a Queue > from the customer interface. Can someone explain if this is how it is > supposed to work? > > After enabling customer groups and adding a queue to that group, and then > adding a user to that group I still can not see tickets from that queue > inside customer interface. > > > Could someone please let me know if this is how it should work and why it > may not be working? > > > thanks, > > kosta > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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