Hi
I have the following four types of tickets which I need to be able to view
within the same screen.
1. Open and locked by 1st line support (see locked tickets)
Email generated, action taken but not yet closed ticket
2 New and locked by 1st Line support (see locked tickets)
Email generated ticket, locked by help
3 New and unlocked (visible in queue view as this shows
all unlocked tickets)
Untouched ticket
4 Open and unlocked (visible in queue view as this shows
all unlocked tickets)
Ticket generated by 1st Line support emailing out
Ticket types 1 + 2 can be seen together
Ticket types 3 + 4 can be seen together
But I need to be able to see them all
Does anyone know if this is possible
Thanks
Dave
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/
