Hi all
This is my first posting.
I have successfully installed OTRS to evaluate/develop prior to using it
(hopefully) as our ticket system.
I have installed on XP Pro, and all seems to be working OK, apart from email.
I am presuming that OTRS set-up installs it's own mailing system?
However, I've logged in as a 'customer' and an 'agent' in separate windows, and
opened a ticket, but there is no notification email arrived in my Inbox. Also,
the 'customer' email didn't get a notification of the new ticket.
I could be missing something obvious. Perhaps notifications aren't created 'out
of the box'? Do I need to set these up first?
Thanks for your advice
Neil
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