Unfortunately if the users were putting in a relevant title this would be unnecessary...
Ticket title is already showing - where can I change what is displayed there? ----- Message from [email protected] --------- Date: Tue, 16 Feb 2010 18:30:43 +0100 From: Nils Leideck - ITSM <[email protected]> Reply-To: "User questions and discussions about OTRS." <[email protected]> Subject: Re: [otrs] Including free text fields in dashboard view? To: "User questions and discussions about OTRS." <[email protected]> > Hi, > > On 12.02.2010, at 20:04, Jefferson Davis wrote: > > > > We would like to include selected free text fields in the dashboard view. > > Too many users are putting in highly detailed subjects like "Computer Help" > > *sigh*... > > Can someone point me in the right direction as to where this could be > > configured? Is it even possible? > > > instead I would recommend to jst change the Ticket titel. > This is be default enable for the "Free Fields" action in the TicketZoom View. > > Nils Leideck > > -- > Nils Leideck > Senior Consultant > > [email protected] > [email protected] > > http://webint.cryptonode.de / a Fractal project > > CU @ CeBIT 2010 in Hannover, Germany[1] and get to know more about OTRS > at booth no. C37 in hall 2 from March 2-6, 2010! ----- End message from [email protected] ----- -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 Links: ------ [1] http://www.cebit.de ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
