Hi,
On 15.02.2010, at 00:17, Neil Grantham wrote:
> For OTRS we would like to use a URL like xyz.co.uk/support
> Do we also need to get a DNS entry pointed to that to make this visible to
> our customers? We don't really want them to be typing in numbers.
> Is there anything else to consider?
the default script alias for OTRS is http(s)://fqdn/otrs/index.pl where "otrs"
is the script alias.
If you want to modify this you need to do this on several files which is not
upgrade-save - so not recommended.
However, if there is a FQDN pointing to your servers IP and you want to have a
script alias called "support" instead of "otrs" you need to modify the
following (files):
/etc/apache2/conf.d/otrs.com (or whatever the fiel for OTRS is called)
--> change all script alias from "otrs" to "support" and alias from
"otrs-web" to "support-web"
$OTRS_HOME/Kernel/Config.pm and put in all Variables you need:
-->
$Self->{'Frontend::WebPath'} = '/support-web/';
$Self->{'ScriptAlias'} = 'support/';
$Self->{'FQDN'} = 'servername.domain.tld';
$Self->{'SessionName'} = 'supportSession';
$Self->{'CustomerPanelSessionName'} = 'supportCSID';
This should basically do the trick for your setup.
If you are running any mod_perl installation you also need to modify
$OTRS_HOME/scripts/apache2-httpd-new.include.conf
Nils Leideck
--
Nils Leideck
Senior Consultant
[email protected]
[email protected]
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS
at booth no. C37 in hall 2 from March 2-6, 2010!
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