Hi, Thanks for your answer but, When I said users I mean agents not costumers, and can you give me a example? I´m quit new in OTRS and not very familiar with Perl.
Best regards João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt<http://www.novabase.pt> [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Nils Leideck - ITSM Sent: Tuesday, February 16, 2010 5:55 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] From Fiel like a dropdown Hi, On 15.02.2010, at 17:24, João Zorro wrote: Anyone know that if it is possible to change the text field "From", in a Phone Ticket, to a drop-down which data source will be the users email? Just more a question, the "From" field could be the username instead of the email? I will appreciate any help. this is configurable in the Config.pm file. __Copy__(!!!) all relevant snippets from $OTRS_HOME/Kernel/Config/Defaults.pm. earch for "CustomerUser" and you will find the standard and some exmaple configurations. Nils Leideck -- Nils Leideck Senior Consultant [email protected]<mailto:[email protected]> [email protected] http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany<http://www.cebit.de> and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
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