Hi, Do you also have hand picked services per-customer? If I remember well, when you have associated certain services to given customers, the Default Services list does not apply
Leonardo Certuche On Wed, Feb 17, 2010 at 4:45 AM, Marco Vannini <[email protected]>wrote: > Hi all, > > we are trying to use the default service for tickets but it does not seems > to work... > > I've enabled core::ticket service and defined the default service in > customers users <-> services. > > Is there anything else that I've to configure to st the defined service for > any ticket created (from all the method allowed [customer.pl, mail and > phone request]) ? > > Thank you. > > Marco Vannini > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ >
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