Hi,
We use the SystemMonitoring extension to create tickets from our Nagios
monitoring. This works just as expected.
Sometimes we want to forward the ticket to a third party for further
information or help, but there's no "reply" or "forward" links to click
on. The queue does have replies associated with it. I have tried to move
the ticket to a different queue and changing the customer of the ticket,
but nothing seems to help.
Am I missing a configuration item somewhere?
--
Lars Jørgensen
Gyldendal IT Infrastruktur
tel +45 33 75 57 95
[email protected]
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