Richard Cross wrote :
Is it possible in OTRS to create multiple custom templates for use
when creating new tickets? When creating a new email ticket (for
example: to notify a customer of a forthcoming service outage), I'd
like to be able to select from a list of different email templates,
ideally that are appropriate to the queue I'm creating the ticket
from.
It seems that similar functionality is available when responding to a
ticket created by a customer's email, but tickets in OTRS don't
always start off that way (as in my example above).
Currently, the only solution I've seen (given in this mailing list
about 3 years ago) is to edit Ticket ->
Frontend::Agent::Ticket::ViewEmailNew, is this still the only option?
It's not really practical as I manage several queues in OTRS,
supporting different customers and software products.
Hello Richard,
you could solve this with the so called quicktickets :
http://lists.otrs.org/pipermail/otrs/2008-August/024296.html
Regards
Alexander
--
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Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119
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